The sign looks great. The customer service interaction was horrible and the mounting options are even worse. Heavy duty bracket was shipped without the sign and getting assistance with correcting the issue was frustrating. I tried several times to get a callback from management. Still waiting. The mounting options are for industrial and business applications. The heavy duty bracket is too heavy and only holds the sign with tension screws. I wanted to sign to attach to my wooden mailbox post and look stylish. The sign looks great good but has arbitrarily holes that do not coincide with your own mounting brackets. VERY DISAPPOINTED WITH THIS PURCHASE.
SmartSign: We have processed a full refund on this order for the bracket and the sign. Even our supervisor have offered additional assistance on the issue as you expressed your dissatisfaction with the order and wanted to speak with a manager. We completely understand your frustration over a lack of follow-up and communication regarding your order. But, our customer care representative have tried best to address your concerns and was committed to placing a replacement order for the sign at no cost, with overnight shipping applied. In fact, a proof of the replacement sign for approval before it goes into production, was also sent to you.
OMG!! The sign is absolutely fantastic. The craftsmanship is awesome!! It didn't take long to get here. So glad I found this place. Thank you SmartSign for a great job!!
Size: 18" x 6" Material Type: 2-Sided Engineer Grade Reflective Aluminum Address Sign Verified PurchaseBad Customer Service / Horrible Mounting Options
The sign looks great. The customer service interaction was horrible and the mounting options are even worse. Heavy duty bracket was shipped without the sign and getting assistance with correcting the issue was frustrating. I tried several times to get a callback from management. Still waiting. The mounting options are for industrial and business applications. The heavy duty bracket is too heavy and only holds the sign with tension screws. I wanted to sign to attach to my wooden mailbox post and look stylish. The sign looks great good but has arbitrarily holes that do not coincide with your own mounting brackets. VERY DISAPPOINTED WITH THIS PURCHASE.